Terms and Conditions

About Us

Tape City are a UK based company and therefore all our prices are quoted in Sterling. However, we appreciate that we are all part of one 'net community', and therefore, no matter where you are, we are more than willing to take your order and supply you with the best deals on the internet.

Tape City are completely dedicated to your total satisfaction. If you have any suggestions or comments, about us, our products or any aspect of the web site please email us at sales@tapecity.co.uk, we'd love to hear your comments.

Tape City is the online trading name of Triton Media Ltd

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

The pictures that are shown on the website are for illustrative purposes only, if you require a particular model number/colour/packaging etc, please call us in advance to confirm your exact requirements. All items are sold indiviually unless otherwise indicated in pack size.

Please note that whilst we try to get all the right information about products and prices, inevitably there will be occassions where the the information/description/prices/pack sizes etc stated will not be correct. In these instances we do reserve the right to except errors or ommissions.

All brand trademarks and copyrights are acknowledged.

Recycling Policy

Battery Recycling

We offer a take back service for old batteries. Should you wish to dispose of old batteries please advise in writing or drop into our shop and we can take back your old batteries.

WEEE Regulations

We offer a one for one take back service for electrical items. As an example, if you were to buy a new radio from us, we are able to take back your old radio that you wish to dispose off. You will either have to send your old item back to us or you can drop it off at the shop.

Shipping And Handling

UK - Freight charges are £5.95 per consignment. There is a surcharge for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland of £6.50 per parcel.

Overseas orders - freight is at cost, we will advise you before shipping to you (alternatively you can make your own shipping arrangements).

In the event of a parcel being sent back to us because it has not been called for, we reserve the right to recharge this return freight cost.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We will accept authorised returns as long as they are not opened and in original packing. We will charge a restocking fee of 10% for the goods. The freight charge is not refundable.

Delivery Schedule

We deliver your order right away. We will use a parcel shipping services to deliver our UK parcels. The delivery schedule is 2 - 3 working days . International orders are subject to the delivery transit times from the international parcel carriers, however it is usually within 7 working days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices shown are including VAT. For orders made from the UK or the European Union, 20% VAT is included. If you are a business within the EU and have a VAT number, you should click the exempt button and insert your VAT number. Outside of the EU orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All branded items supplied by Tape City are guaranteed for use as stated by the brand owners/manufacturers. We do not offer guarantee of unbranded products. Should a product be faulty, please advise us by email before you return and we will issue you with a returns number.

Please note that we will guarantee the product but under no circumstances will we be liable for any indirect or consequential loss or damage of any kind (including, without limitation, loss of business and loss of goodwill), or for any loss of profits or interest cost and for the avoidance of doubt, the cost of recompiling the information contained on the goods.

It is your responsibility to send the goods back to us and upon verification and confirmation of fault, we will send replacements and reimburse standard 2nd class return postage. This does not effect your statutory rights as a consumer.

Reaching Us

If you need to reach us, please email us on sales@tapecity.co.uk, alternatively, you can call on 0844 755 0208, between 9.30am - 5.30pm GMT or fax us on 0844 755 0209 or write to us at Tape City, 5 Hillingdon Parade, Uxbridge Road, Hillingdon, UB10 0PE, UK. For customer support and service you can use the above numbers or alternatively email us on sales@tapecity.co.uk.

In the unlikely event that we have let you down in any way and you feel that you need to complain, we would be glad to hear from you. Please email us on customerservices@tapecity.co.uk or contact us on the above phone numbers. We faithfully promise to handle your complaint immediately and will do everything in our power to ensure that your complaint is resolved as quickly as possible.

Privacy Policy

Tape City do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information given by you at the time of ordering in order to ensure that we provide the best possible levels of service.

We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service. We will only e-mail you in the future to update you on our prices and special offers, if you do not wantto be emailed, please contact us and we will remove you from our database. If you want to contact the person whose is responisble for holding customer information you can email to samkhan@tapecity.co.uk.

The personal information which we hold will be held securely in accordance with our internal security policy and the law collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

d. To advise you of any price updates or special offers

Returns Policy

Please call us in advance before returning goods so we can issue you with a goods return number. Any returns received without this number maynot be accepted

If you are not totally satisfied with your purchase for any reason then you may return your items to us at your cost for an exchange or full refund with 14 days of receiving your purchase. A refund will be made in full, excluding delivery costs within 30 days. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statuary rights will not be affected.

Please email us at sales@tapecity.co.uk or call 0844 755 0208 if you have questions/enquiries.UPDATED 14/10/17